Frequently asked questions

Frequently asked questions

How can I, as a customer, shop through the Casall PRO B2B portal?

Whether you are an existing customer or new to us, you are required to register before accessing our B2B shop.

Please complete the registration form via the link provided and await confirmation from our team. Click here.

How do I become a customer of Casall PRO?

If you wish to purchase Casall PRO products, you will need a login for our B2B portal.

If you already have a customer number with Casall PRO, you will need to register the first time you make a purchase in order to gain access to our B2B shop.

New to Casall PRO? Then you need to register as a new customer with Casall PRO. Click here

How can I view prices for Casall PRO products?

Once you are a registered customer in our B2B portal, you will receive login details for your personal account.

When logged into the B2B portal, the prices specific to your customer account with Casall PRO will be displayed.

As a customer, you can also request quotes for products from Matrix, Atepaa, and others.

Has my order been registered?

An order confirmation will be sent to your registered email address as soon as your order has been processed.

Haven’t received an order confirmation? Please check your spam folder before contacting Casall customer support.

A missing order confirmation could indicate that the order was not processed correctly.

For any questions regarding your order, please contact Casall customer support at infopro@casall.se.

Why should I register?

NET PRICES

Once logged in, you can view your net prices directly on the products.

SIMPLIFIED ORDER MANAGEMENT

Keep track of your purchases with complete order history.

EXTENDED OPENING HOURS

Our B2B portal is available 24/7, allowing you to manage your orders anytime, anywhere.

Register today here

Request for Quote

If you are not yet a customer of Casall PRO, you can easily use the quote request function on our website.

Simply add the items you are interested in to your cart and fill in your details so one of our knowledgeable sales representatives can contact you. If you are already a registered customer with Casall PRO and have login credentials for our B2B shop, you can log in with your details and request a quote. Add one or more products to your list and submit your quote request via the checkout in the B2B shop.

If, while logged in, you add products marked as "quote" to your cart, the entire request will be converted into a quote. If you wish to place an order and also request a quote for certain products, we recommend splitting the request into two for smoother handling of your order/request.

If your purchase in the Casall PRO B2B shop exceeds SEK 75,000, your purchase will automatically be converted into a quote, which will be reviewed by a sales representative before the transaction is completed.

Forgot Password?

To reset your password,
please enter your email address, and we will send you an email with a link to reset your password. Please check your spam folder if you have not received the email after a few minutes.

Reset password