DELIVERIES & FREIGHT

We strive to ensure that you receive your order as quickly as possible.

We primarily use the business parcel service, which means delivery is made directly to the specified address. The delivery time is usually 3-5 working days.

When your order is shipped from our warehouse, you will receive a delivery confirmation email with a tracking link.
If the delivery attempt fails, the package will be sent to the nearest pickup point/terminal for collection. If you have any questions regarding delivery, please contact us at infopro@casall.se, and we will assist you.

When your order leaves our warehouse, you will receive an email with a tracking number, allowing you to easily follow your delivery.

If the order has been delivered to a pickup point, you will receive a new notification, usually via SMS.

If the tracking number shows that the order has been delivered but you have not received the package, please contact our customer support at infopro@casall.se, and we will help you locate the shipment.

For faster assistance, it’s helpful to have your order number ready.

You can easily track your order yourself via the carriers' websites or their respective apps:

Post Nord: https://www.postnord.se/
Schenker: https://www.dbschenker.com/se-sv/om-oss/kundservice/spara-och-sok

Inspect your delivery upon receipt and check the packaging carefully before the carrier leaves.

If you notice any damage to the packaging, ask the carrier to make a note before signing for the goods.

It is important to retain all packaging and pallets.

The transport damage must be reported to Casall within a reasonable time from receipt at infopro@casall.se.

We will need the following information:

• Your order number
• Did you notify the carrier about the damage? If yes, did they make a note?
• Where is the damage located? (e.g., "Bottom left corner on the back of the product").
• Attach photos of the damage. At least two photos of the product showing the damage, one photo of the shipping label, and two photos of the packaging.

Once we have reviewed your case and filed a damage claim with the carrier, we will get back to you, typically within 2-3 working days.

Contact Casall customer support at infopro@casall.se and inform us about the item and quantity you ordered, as well as the item and quantity you received instead.

Once we have determined what went wrong, we will send a prepaid return shipping label along with the correct item, or we will agree on another suitable solution.

Always refer to your order number to ensure a quick and smooth handling of your case.

Please contact Casall customer support at infopro@casall.se and inform us about the item and quantity you ordered, as well as the item and quantity you received instead.

Once we have determined what went wrong, we will send a prepaid return shipping label along with the correct item, or we will agree on another suitable solution.

Always refer to your order number to ensure a quick and smooth resolution of your case.

Delivery of the order shall be in accordance with the details provided in the order confirmation sent to the Buyer by Casall.
For more information, please refer to Terms and conditions

Shipping costs are calculated based on the order content, a combination of weight, volume and postal code.  The shipping cost is added automatically in Checkout.