ORDER
You can view all orders placed through the Casall PRO B2B portal via 'My Pages' when logged in.
Once an order has been registered in the Casall PRO B2B portal, we are unable to modify the ordered products or quantities.
Your invoice will automatically be sent to the billing email address provided during registration.
If you need to update your billing email address or have questions regarding your invoice, please contact Casall customer support.
An order confirmation will be sent to your specified email address as soon as your order has been registered.
Haven't received an order confirmation? - Please check your spam folder before contacting Casall customer service.
A missing order confirmation may indicate that the order has not been processed correctly.
For any questions regarding your order, feel free to contact Casall customer support via email – infopro@casall.se
When you are a registered customer in our B2B portal, you will have received login credentials for your personal page.
Once logged into the B2B portal, the prices specific to you as a Casall PRO customer will be displayed.
As a customer, you can also request quotes for products from Matrix, Atepaa and more.
If you want to purchase Casall PRO products, you need a login to our B2B portal.
If you have an existing customer number with Casall PRO, you will need to register during your first purchase to gain access to our B2B shop.
New customer at Casall PRO?
In that case, you need to register as a new customer with Casall PRO -
Are you already an existing customer with Casall PRO but need to update your customer information? Please contact Casall customer support at
New customer at Casall PRO?
In that case, you need to register as a new customer with Casall PRO.
In the Casall B2B portal, we currently offer the following payment options:
- Invoice
- Credit card
An order confirmation will be sent to your specified email address as soon as your order has been registered.
Haven't received an order confirmation? - Please check your spam folder before contacting Casall customer support.
A missing order confirmation may indicate that the order has not been processed correctly.
For any questions regarding your order, feel free to contact Casall customer support at infopro@casall.se
Returns are not applied without approval from Casall PRO.
The right of withdrawal and open purchase do not apply to businesses.
Upon an approved refund from Casall, a credit invoice will be emailed to the billing email address provided during registration.
For any questions regarding your refund, please feel free to contact our customer support infopro@casall.se