All Casall PRO products are guaranteed to be free from defects in materials and workmanship.

The warranty covers products against manufacturing defects, and the warranty period begins on the delivery date, lasting for at least the period specified on each product page.

All warranty and service matters must be reported via the Casall service portal at www.service.casall.se

Through our service portal, you can file a fault report, order/purchase spare parts, or ask questions regarding technical support.

Casall stands for high quality, and our products should always meet this standard. If, however, an item is damaged upon delivery, you are, of course, entitled to file a complaint.

If you receive a damaged or defective item, you are requested to submit your case via the Casall service portal within 5 days of receiving the delivery.

In the Casall service portal, you can also submit questions regarding warranty claims, technical support, and other issues, and our knowledgeable service team will get back to you with a response.

At present, Casall PRO unfortunately does not offer a right of return or exchange for B2B customers.

If there has been an error with the delivery, we will of course assist you in resolving the issue. Please contact us:

Email: infopro@casall.se
Phone: +46 113 256 22

Öppettider:  helgfria vardagar: 8:00-17:00

With a service agreement with Casall PRO, regardless of the brand, we provide you with higher operational reliability and increased security through preventive measures.

As a customer, this gives you better cost control, higher resale value, longer product lifespan, and most importantly, satisfied customers.

Contact us for more information.

infopro@casall.se